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Frequently Asked Questions

Traditional eyelash curlers crimp and pull at the roots of your eyelashes. This could cause damage and loss of lashes. The traditional curlers also may not curl the lashes to give it a natural shape which gives way to an L-crimp. The increasingly popular lash lifts is a chemically packed solution that could bring long term damage to your lashes.

1. Be sure to plug in your Lash Curls Wand to give it a full charge before initial use. A full charge should take about 60 minutes. You will notice the battery indicator blinking. Once it's fully charged, the light will stay on without blinking.

2. Take off the protective cover and press and hold the "power button" to turn on the device. Then press the "m button" to change the mode to either light, medium or high heat.

3. While the device is heating up (about 15 seconds), apply 1-2 coats of mascara to your clean and bare lashes. This helps the curl stay in place. Make sure your mascara completely dries before the next step.

4. Once your mascara is dried, take the Lash Curls wand and turn the lash comb facing towards your eye. Try to get it as close to the base of your lashes as possible. Then slowly comb upwards, keeping the comb pressed against your lashes for about 5 seconds. You will want to tilt your wand into the curl position you want your lashes to go. You can also try a very slow blink. The pressure of the blink helps curl your lashes as they move through the heated comb.

5. Repeat step 4 until you are satisfied with the curl on your eyelashes. It will take a little practice, but once you get it down, you are going to love the curl and stay power of your Lash Curls wand.

You apply a couple coats of mascara before you use the heated wand creating a barrier between your lashes and the heat. 

The Wand is extremely easy to take care of! After use, press and hold the "power button" again to turn off your wand. Some of your mascara may have left a residue on the wand but you can easily clean this off with a soft cloth or paper towel. DO NOT wash your wand in water. DO NOT use makeup remover.

The Lash Curls Wand takes some practice and time to get used to it. We recommend reading through the instruction booklet thoroughly before use. Make sure that your lashes were clean and bare before you begin. Old makeup on the lashes will make the wand ineffective. Once they are clean and dry, apply a couple coats of mascara allowing it to dry (about 1 minute) before using the wand. The mascara helps keep the curls in place. You also may need to play around with the angles in which you hold the wand, making sure you angle it so it curves your lashes. If you are still having issues with The Lash Curls Wand, reach out to us and we'd be happy to help you! Email customerservice@thelashcurls.com

Low temperature mode can reach about 104 degrees fahrenheit. Medium temperature mode can reach about 122 degrees fahrenheit. And high temperature mode can reach about 160 degrees fahrenheit. 

Please note that once orders have been placed, we are unable to make any changes. If you need to change the shipping address, please contact USPS to update this. If your package is sent back to our warehouse, you will incur a reshipping fee.

All packages are inspected before being sent out to ensure quality. Once it leaves our warehouse, we cannot accept any responsibility if it becomes damaged or lost in transit. Please contact USPS for any additional information on your order. We will be happy to assist in any way if there are any issues that may arise.  Contact customerservice@thelashcurls.com with any questions. Please note, we are not responsible for stolen packages.

All orders are inspected, packaged and shipped out within 2 business days (please allow a couple of flex days during holidays such as Christmas). A confirmation will be sent to your email along with a tracking link.  

Once you receive a confirmation email that your order has been shipped, please allow the following number of days from the dispatch date for your order to arrive:

United States

3-5 business days

Canada

5-7 business days

Europe

7-12 business days

Australia

7-12 business days

Rest of World

14 business days

If you have any questions regarding your order, please contact customerservice@thelashcurls.com

*We currently do not ship to Mexico, Portugal, Guatemala, South Africa, North Korea, Iran, Syria, Yemen & Afghanistan due to unreliable postal services.

**Please allow extra time during busy periods (i.e. Christmas, sales).