Thank you for shopping at The Lash Curls! If you are not satisfied with your purchase, we are here to help!
The Wand takes some practice to get used to. Because of that, we offer video conference consultation to walk you personally through how to use the wand! We stand by our product and believe that once you get used to this new way of curling your lashes, you'll love it!
However, if you are still unhappy with The Lash Curls Wand, we're happy to begin the returning process with you. You have 30 calendar days to return The Wand to us from the date you receive the product. To be eligible for an item, the item must be returned in its original packaging and must not be damaged. We also will need the proof of purchase (a screenshot of your confirmation email will do!)
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you have any questions on how to return your item to us, email us at email@example.com