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Return Policy

Thank you for shopping at The Lash Curls! If you are not satisfied with your purchase, we are here to help!

Consultation

The Wand takes some practice to get used to. Because of that, we offer video conference consultation to walk you personally through how to use the wand! We stand by our product and believe that once you get used to this new way of curling your lashes, you'll love it!

Return

However, if you are still unhappy with The Lash Curls Wand, we're happy to begin the returning process with you. You have 30 calendar days to return The Wand to us from the date you receive the product. To be eligible for an item, the item must be returned in its original packaging and must not be damaged. We also will need the proof of purchase (a screenshot of your confirmation email will do!)

Refund

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. 

Contact Us

If you have any questions on how to return your item to us, email us at customerservice@thelashcurls.com